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Portugal
In between Europe and The Americas, Portugal stands to capture the new wave of tech innovation investments.
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Innovation in Sri Lanka
Sunny skies, pristine beaches and fantastic wildlife are all part of the Sri Lankan holiday experience, no wonder the tourism industry is booming on the island as holiday makers arrive for two weeks of great weather and care free cocktails. However, there is a lot more to the island that is attracting business from across the globe, it has a vast array of untapped talent, encouraging innovation and disruption across the economy and nurturing the growth of a tech eco-system.
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Are We Sacrificing The Future Of The Human Workforce For Short-Term Corporate Gain?
Attend the GSA’s debate on Being Human In A Digital World and have your say.
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LISA, the World’s First Impartial Robot Lawyer
Sourcingfocus speaks with Chrissie Lightfoot, one of the World’s Top Female Futurists as well as CEO and founder of EntrepreneurLawyer Ltd and the visionary creator of Robot Lawyer LISA - the world’s first impartial AI lawyer
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The Future of CX is ‘Phygital’ Experiences
‘Phygital’ experiences (those that combine the physical and digital worlds) create immediacy, immersion and interaction. 2017 will an increase of the number of these projects, and the outsourcing community has the ability - through their successful delivery - to enhance customer lives and add brand value.
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Four Cornerstones of Best-in-Class Customer Experience
Outsourcing partnerships and projects have the potential to create outstanding customer experience (CX) - because they bring together complementary experts and specialists. When buyers and suppliers work in harmony, and when creative vision is delivered through technical implementation, customers are the winners.
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Better mobile customer experience is driving m-commerce
It was always on the cards, so it shouldn’t come as a surprise – but the time is now. Customer experience on mobiles has eclipsed desktop. M-commerce has finally taken over from ecommerce. By Alastair Cole, Chief Innovation Officer at Partners Andrews Aldridge.
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Best Practice in Sourcing Can Save an Organisation Millions
Jim Hemmington, Procurement Director at the BBC tells us about how sourcing and the Global Sourcing Standard has helped the BBC and saved the organisation millions.
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NPS is flawed for measuring customer experience
We all live in an increasingly complex digital and omni-channel world. And businesses are under pressure to deliver a seamless and connected experience to their customers. At the NOA’s 2016 Symposium (before the GSA rebrand), I talked about how outsourcing and technology providers could approach working with digital partners to deliver great customer experiences. One of the key factors is measurement - if you don’t know what’s underperforming, how do you where to invest for the biggest return?
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Sri Lanka - A Hidden Gem for the Sourcing Industry
Situated on the south east of the Indian Peninsula and probably best known to most Brits as an idyllic holiday destination, Sri Lanka is also gaining recognition as being an interesting and exciting alternative destination for businesses considering offshoring.
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