FeaturesFollow the yellow brick road to customer experience outcome
by By Imogen Lees, Content Editor at Partners Andrews Aldridge
Good CX saves money and makes money. A 2% increase in customer retention has the same effect as decreasing costs by 10%, while 86% of buyers will pay more for good customer experience.
more Technological debt – everything you need to know
Sometimes there comes a date which must be circled on the calendar. It looks different for different people: for a programmer it can be a "spaghetti code" where it is necessary to add a new feature, and for an IT Director it will be the need to implement a new tool and integrate it with a complex ecosystem of years of patchwork IT infrastructure.
more Donald Trump and business analytics – trends in BI in 2017
It has been estimated that as many as 91% of the ‘facts’ from Donald Trump’s election campaign are untrue. The scale of this phenomenon means that the denial of false information has ceased to be effective, because such messages are drowning in a sea of memes, tweets, catchy titles and brainless posts. No wonder that Oxford Dictionaries declared post-truth the word of the year for 2016.
more Page not found: how to avoid a customer experience roadblock
by Alastair Cole, Chief Innovation Officer, Partners Andrews Aldridge
For automotive brands, customer experience is easy. It’s all about the swish showroom, smooth test drive, and slick salesman spiel – right? Wrong.
more Social Sourcing and the New Ethics of Business
by Fatmir Hyseni, Marketing and Business Development, kosbit L.L.C.
In recent years, the global sourcing industry has had to cope with numerous changes to the way it does business. The Internet of Things, more in-depth analytics, compliance with government regulations, and the need for efficiency have all made service providers’ task that much more difficult. In order to still make a profit, they therefore need to get the maximum usage out of the resources available to them.
more Will the Next Uber-like Company Hit Your Business?
Until recently, the concept of organizational flexibility was one of the hottest topics in the world of organizational management. But it's time to delete it from your vocabulary, because the events of recent years - whether it be the crisis in the Euro zone, the emergence of the sharing economy, Brexit or the US elections - have made the word passé. So what’s the buzzword of today? Well, resilience is the new flexibility.
more RPA and AI are not the future – they are the Now!
Robotic Process Automation (RPA) and Artificial Intelligence (AI) are becoming more prevalent in business and society. As the technology becomes more accessible and efficient, more and more organisations are looking at RPA and AI. Although both of these technologies are not new it does seem that they are now beginning to come of age and radically changing the way the world does business.
more Best of Brexit
by James Tate, Editor of Sourcingfocus.com
What the sourcing industry needs from the Brexit negotiations.
more ERP and BI Systems Come in Handy for Startups as Well. Find Out Why.
IT tools for managing enterprise resources, such as ERP or Business Intelligence systems, are mainly associated with large, well-developed organizations that require modern, integrated information systems for the purposes of effective management. But can these systems also be useful for start-ups?
more Sourcing Predictions 2017
The sourcing world is changing fast, embracing new technology and ideas while transforming business models. 2017 will be another twelve months of evolution in the industry. Sourcingfocus.com has been asking what people predict for the industry in 2017.
more An Interview with CenturyLink
by James Tate, Sourcing Focus
Sourcingfocus talks to Jamie Tyler, the Director of Digital Transformation and Innovation at CenturyLink about predictions for the industry.
more An Interview with HCL Technologies
by James Tate, Sourcing Focus
Sourcing Focus was awarded the chance to sit down and chat with Executive Vice President & Head of EMEA for HCL Technologies, Ashish Gupta. He gave us his opinions on the achievements of HCL, the digital economy, Brexit and how to succeed in the industry.
more Nearshoring – almost like at home
by Anna Nowicka, International Business Development Manager, JCommerce
Due to the increasing demand for IT professionals in virtually all sectors of the economy, and also to the deficiencies in local labour markets, the outsourcing of IT services through the nearshore model is growing in popularity. However, companies often hesitate before deciding to utilize outsourcing in the scope of body and team leasing with foreign companies, fearing the associated risks. The way to overcome these fears is to find a business partner who is experienced in the implementation of outsourcing projects to jointly develop an effective model for project management. Also important when it comes to cooperation is to ensure an effective onboarding process for incoming employees at the client’s company.
more Nearshoring – the good and the bad
by Bartosz Zaleski, JCommerce
The development of information technology is one of the strongest drivers in the acceleration of the globalized world economy. For business, borders are disappearing; gaps in the local labour market can be made up by specialists available in other parts of the world. For professionals it’s much the same – huge demand for specialist knowledge and skills opens up broad possibilities for cooperation with employers from all over the world. Besides the obvious benefits and advantages resulting from this state of affairs, there are also areas of risk, and consequently, more or less justified fears. Does hiring specialists from outside the company, even working remotely from a completely different country, lead to a loss of control of the teams and processes within the company?
more Cyber Security - How Safe Are You?
by Heidi Mumford, PR & Marketing Manager, Turnstone Services
Cyber Security is a very real and an increasingly omnipotent reality for both the public and private sector; with cyber-attacks becoming more evolved, the immediacy of the problem warrants a level of security previously unseen. Heidi Mumford from Turnstone Services shares her views on the growing threat faced by businesses from cybercrime, what organisations need to do to protect themselves - and invites you to a FREE webinar.