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Blogs

Tuesday, June 28, 2016
Say goodbye to the hype, Robotic Process Automation enters maturity
by Mina Eckard, Researcher & Analyst, UiPath
It feels like there is less and less time these days to pause and ponder what’s going on inside the RPA market. Things are moving so fast and transforming so briskly that it seems hard to pinpoint where we’re at...
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Thursday, June 16, 2016
Changing IT Service Delivery to Bring Business Transformation
by Anuj Bhalla, Vice President & Global Service Delivery Head, (Global Infrastructure Services) Wipro Ltd
Today’s business environment is becoming increasingly complex. Performance is now heavily dependent on technology and that technology being the best there is and working properly. Customers want anytime-anywhere access to their IT resources...
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Thursday, December 10, 2015
Stay of execution
by George Davies, CEO, MooD International
Research published earlier this year showed that 52 per cent of IT directors’ spend with outsourcing suppliers is focused on reducing the cost of IT, rather than achieving business benefits...
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Wednesday, November 04, 2015
Encryption Ensures that Outsourcing Partnerships Don’t Put Data at Risk
by Trent Telford, CEO, Covata
CEO Trent Telford takes an analytical look at the measures organisations currently take to protect their data and the importance of encryption when outsourcing data-related services.
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Tuesday, August 04, 2015
Five tips on how to avoid outsourcing risks
by Patrycja Dobrowolska, Inbound Marketing Specialist, Future Processing
Nowadays more and more companies decide to outsource. You would hope this would mean that suppliers and clients alike are learning from the past mistakes of their competitors. However, a quick look at the trade press demonstrates that this is not always the case. Hence why Future Processing has offered its five top tips on how to avoid the most common risks and make outsourcing a success.
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Thursday, June 25, 2015
Are Service Providers Sufficiently Concerned about Cyber Security? If not, They soon will be.
At the Analyst Outsourcing Debate at the NOA Symposium 2015, many key topics were touched upon: new technology, automation, new skills requirements and catalysts for change.
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Friday, April 24, 2015
Why sourcing could be the perfect option for high-growth firms
by Mike Hughes, Managing Director, PeopleTECH
As the MD of a customer management consultancy, Mike has a proven track record in demonstrating a deep understanding of what is required to deliver a 21st century customer experience. Here he explains why sourcing is beneficial for the top growing firms.
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Tuesday, March 03, 2015
Are Some Processes Just too Complex to Manage In-House?
by Matt Sims, Executive Vice President Business Development, Teleperformance
Matt Sims, Executive Vice President, Business Development at Teleperformance, argues some industries are now so complex that it is now sometimes impossible not to outsource.
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Thursday, February 05, 2015
TALENT AS THE BPO DIFFERENTIATOR
by Simon Sammons, Global Offerings Director, Accenture Operations
As organizations continue to seek more strategic value from their outsourcing engagements, a critical skills gap has emerged. The kinds of skills organizations need internally from their own people to manage the outsourcing projects are distinctly different from those actually available or being developed for more normal operations management. This skills gap could leave the company unable to capture the sustainable business outcomes they are hoping to achieve.
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Tuesday, January 20, 2015
Automate without analysis and you could be missing out
by George Davies, CEO, MooD International
It goes without saying that new technologies have had a great impact on the workplace and how businesses function at an operational level. The use of automation software and cloud computing are reducing the need for low-cost operatives to carry out business processes. But is automation really contributing to long-term business growth or effective decision-making?
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Thursday, December 11, 2014
BPO VALUE: THE ANALYTICS ADVANTAGE
by Simon Sammons, Global Offerings Director, Accenture Operations
As business process outsourcing (BPO) moves up the value chain, focusing more on delivering strategic business impact rather than simply reducing costs, analytics have become critical components to deliver this increased value.
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Thursday, November 13, 2014
Is Public Sector Sourcing Set for Disruption?
by Kerry Hallard, CEO, National Outsourcing Association
In a week of hoaxes and profit warnings, spooked investors and sliding share prices, you have to wonder if this is a great time to buy outsourcing shares - or is public sector sourcing going through a period of disruption?
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Wednesday, November 05, 2014
Getting shared services right
by George Davies, CEO, MooD International
A recent report from the Shared Services & Outsourcing Network examined the mid-market companies in the German economy. These make up 99 per cent of the country’s companies and are often described as the motor that drives the German economy. Interestingly, the report found that shared services were a common denominator for more than half of the sector, which goes to show that shared services are not the exclusive preserve of huge corporations.
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Thursday, October 30, 2014
Can outsourcing transform child services?
by Kerry Hallard, CEO, National Outsourcing Association
The Department for Education is proactively looking to inject competition and contestability into “one of the last areas of local government not subject to market forces.”
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Thursday, October 16, 2014
Job Creation in the Outsourcing Nation
by Kerry Hallard, CEO, National Outsourcing Association
It was great to hear this week that unemployment has dropped to 6%, the lowest level since 2008. Comparing August 2013 to August 2014 figures, there are 736,000 more people in work, and rising. Brilliant news for the economy, even better news for three quarters of a million relieved jobseekers and their families.
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NOA Innovation SIG
by Tony Morgan, IBM
On 8th October I chaired the final NOA Special Interest Group meeting on innovation for 2014. As always we had a great mix of all three groups of NOA members – buyers, suppliers and third party organisations – all with a vested interest in making innovation in sourcing relationships work.
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Wednesday, September 24, 2014
Putting people at the heart of outsourcing
by Debra Maxwell, Managing Director, arvato UK and NOA board member
When arvato launched its award-winning report series Open Outsourcing in 2012, we wanted to create a channel to explore some of the most important topics in our industry and share a real-world perspective on outsourcing partnerships.
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Friday, September 12, 2014
Arrears strategy in the post-MMR world
by David Tweedy at Target Group
With the introduction of the Mortgage Market Review (MMR) in April, the main challenge for lenders has been how to comply with regulation effectively whilst still delivering excellent customer service and retaining their competitive advantage.
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Thursday, August 07, 2014
Helping George Osborne stay in the Recovery Position
by Kerry Hallard, CEO, National Outsourcing Association
As I was saying, to anyone who’d listen, outsourcing is the #1 key driver for economic recovery. We live in an age of constant surveying and reporting, and the latest set of stats from the Office of National Statistics seem to support my long-held belief that outsourcing is the answer to any economic woe, be it at micro or macro level. It’s widely known that GDP is back up to pre-recession levels, but not every industry is booming; British manufacturing for example, is 13% down on pre-2009 levels. Sadly, many other industries are in the same boat.
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Thursday, July 24, 2014
NOA Calls for United Industry Response on the Ethics Question
by Kerry Hallard, CEO, National Outsourcing Association
We Brits are an ethical bunch: a recent study by McCann Truth points out that UK consumers are more much likely to consider the behind-the-scenes ethics of a product than our global counterparts. According to the “Truth about Shopping” survey, two-thirds of us take a keen interest, compared to the global average of 50% …yet we face a stark reality of numerous corporate scandals: Horsemeat. Prawns. Bangladeshi factories. Tax and Transfer Pricing. Accounting discrepancies. Prisoner electronic tagging. BNP Paribas’ “complex and pervasive scheme to illegally move billions through the US financial system,” which according to US Attorney General Eric Holder "deliberately and repeatedly violated longstanding US sanctions.”
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Friday, July 11, 2014
Outsourcing supports good lending
by David Tweedy, market relations director at Target Group
Over the past seven years, the financial services industry has experienced significant change and upheaval. Despite this, one constant has remained; the use of outsourcing. So with all the transformation and turmoil, why is it that lender’s still favour outsourcing?
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Thursday, June 26, 2014
A Big Week for Soapboxing
by Kerry Hallard, CEO, National Outsourcing Association
Once again we have anti-outsourcing rhetoric rearing its ill-informed head. Maybe providing some negative commentary on outsourcing is just considered an easy way to get in the papers these days.
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Improving the reputation of outsourcing
by Debra Maxwell, Managing Director, arvato UK
Few of us would doubt that outsourcing has an image problem. For many the sector is, mistakenly, synonymous with job cuts and off-shoring, and some high-profile failures and disputes over the past 12 months have not helped matters.
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Thursday, June 12, 2014
StreetCars, Blame, Decriers.
by Kerry Hallard, CEO, National Outsourcing Association
From the wheel onwards, many technologies have come along and turned the world upside down. The electric light bulb, for example, completely changed people’s perception of when to go to sleep, giving them more choice and leading to the 24-hour culture that prevails across much of the world today.
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A lesson in innovation – Why Amazon’s predictive delivery system signals a game change
by Elix-IRR
According to Forbes, Amazon is the largest online retailer and currently ranked number 33 in the world for market value. Amazon’s initial success worldwide was part of a broader surge in internet business in the 90s. Unlike so many other companies that declined after the dot-com bubble imploded, Amazon maintained its growth and competitive edge. How? Their success is down to an unwavering focus on their long term vision, continuously innovating their business model and relentless focus on responding to customer needs.
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