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Sourcing Predictions Event Approaches.

The GSA UK Sourcing Predictions event is fast approaching and as 2016 draws to a close, understanding… more >>

 

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Case Study

THE MONEY ADVICE SERVICE

“WITH THOUSANDS OF CUSTOMERS POTENTIALLY WITHOUT DEBT SUPPORT, MAS NEEDED A NEW SERVICE SET UP SWIFTLY…
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White Paper

Creating time in the contact centre: The BPO opportunity

Analysing the current state of BPO from the customer service standpoint in the UK, and assessing the…
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Focus On

NPS is flawed for measuring customer experience

We all live in an increasingly complex digital and omni-channel world. And businesses are under pressure…
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Events

Sourcing Predictions 2017

15th December 2016 London, UK Register/Visit Website

FStech 2017

Thursday 23rd March 2017 London Register/Visit Website

Welcome to the World of OneOffice™

30 March 2015 New York, USA Register/Visit Website

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